GENERAL TERMS OF USE FOR https://mouradianigames.com

  1. GENERAL PROVISIONS

Article 1.

This document sets forth the general terms and conditions or terms of use for https://mouradianigames.com.

  1. By using the website https://mouradianigames.com, the user is deemed to have accepted and agreed to these terms and conditions and is obligated to comply with them.
  2. Wherever they are used in these General Terms and Conditions, unless otherwise specified herein or unless the context requires otherwise, the terms defined herein shall have the following meanings:

A) The administrator and provider under these General Terms and Conditions is “MORADIANI GAMES” EOOD, with UIC 208654580;
B) “Product(s)” means
any item offered for sale through the website https://www.mouradianigames.com;
C) “Website” means
the Administrator’s website at: https://mouradianigames.com, as well as all subpages and subcategories accessible from the website’s home page;
D) “Platform” refers to
a collection of conceptual, programmatic, and graphical solutions that constitute a comprehensive product providing users with accessible access to the capabilities of the Internet.

E) “Client” means a natural person aged 16 or over, a User of the Site, who has concluded a distance purchase and sale contract through the e -commerce platform https://mouradianigames.com and who has the status of a consumer within the meaning of the Consumer Protection Act.
F) “User”
anyone who uses the functionalities of the Site, including, but not limited to, any Client of https://mouradianigames.com ;
G) “Personal information”
is the type of information that is required for certain services in order to use the site and make a purchase. Personal information includes email address, name and surname, telephone number, address, including information that could directly or indirectly lead to the identification of a natural person. Personal information is used by the site administrator solely and exclusively for the purposes specified below in these general terms and conditions.
H) “Aggregate Information”
– Log Files – is information from log files; IP address; ISP (Internet Service Provider); the browser you use when visiting the site (such as Internet Explorer, Mozilla Firefox or Google Chrome); the time you spent on the site and which pages on the site you visited.
F) “Sales price”
is the final price per unit or for a certain quantity of goods or for a service, including value added tax and all additional taxes and fees, without including the price of delivery.

Article 2.

Information in accordance with the Electronic Commerce Act and the Consumer Protection Act:

A) “MORADIANI GAMES” EOOD, with EIK 208654580, with its registered office and address of management in Sofia, 9 Petko R. Slaveykov Square, Bezisten, “Moradiani Games” retail outlet (hereinafter referred to as the “Administrator,” “Provider,” or “Moradiani”), with the following mailing address: 9 Petko R. Slaveykov Square, Bezisten, “Moradiani Games” retail location,

Sofia 1000,
Email: office@mouradianigames.com,
Phone: /you can leave this blank/ so they don’t bother you/

B) “Moradiani Games” EOOD is registered in the following public registers:

Commercial Register and Register of Nonprofit Legal Entities at the Registry Agency, with EIK 208654580

C) Supervisory bodies include:

Commission for Personal Data Protection

Address: Sofia, 15 Ivan Evstatiev Geshov Street, Tel.: (02) 940 20 46, Fax: (02) 940 36 40

Email: kzld@government.bg, kzld@cpdp.bg Website: www.cpdp.bg

Consumer Protection Commission

Address: 1000 Sofia, 4A Slaveykov Square, floors 3, 4, and 6,

Tel.: 02 / 980 25 24

Fax: 02 / 988 42 18

Hotline: 0700 111 22

Website: www.kzp.bg

Article 3.

An online store is available at https://mouradianigames.comе, through which Users can enter into contracts for the sale and delivery of the goods offered on the website, including the following:

  • To check the availability of items on the website and use additional services to obtain information;
  • To make electronic statements regarding the conclusion or performance of contracts with the Provider through the website’s interface;
  • To enter into contracts for the sale and purchase and delivery of the goods offered on the website;
  • Users may be given the option to make any payments related to contracts entered into with the Provider, in accordance with the payment methods supported by the Provider and listed at https://mouradianigames.com.
  • To receive information about new products offered on the website;
  • To review the products, their specifications, prices, and delivery terms;
  • To be informed of their rights under the Act, primarily through the interface on the https://mouradianigames.com website;

Article 4.

The administrator delivers the goods and guarantees the rights of customers as provided by law, in good faith and in accordance with the criteria and conditions established by established practice, consumer law, or commercial law.

Article 5.

  1. The Customer and the Supplier agree that all communications between them regarding the conclusion and performance of the Sales Contract may be conducted electronically and through electronic communications within the meaning of the Law on Electronic Documents and Electronic Certification Services (ZEDEUU) and Article 11 of the Electronic Commerce Act.
  2. It is assumed that electronic statements made by Customers on the website were made by the individuals identified in the information provided by the Customer when placing a purchase order.
  1. USING THE ONLINE STORE

Article 6.

  1. To use the website to enter into contracts for the sale and purchase of goods, Users are not required to register an account.
  2. The user declares that he or she is familiar with these general terms and conditions, agrees to their content, and undertakes to comply with them unconditionally.
  3. If the User simply submits the information necessary to complete delivery of the items they have ordered, then a contractual relationship for the sale and purchase of goods arises between the User and the Supplier, and the User is obligated to comply with these General Terms and Conditions even if they have not registered an account on the website.
  4. When submitting a purchase order, the Customer agrees to provide accurate and up-to-date information and guarantees that such information is true, complete, and accurate. The Customer shall promptly notify the Administrator in the event of any changes to the information provided.
  5. A purchase order cannot be submitted on behalf of a third party.
  1. TECHNICAL STEPS FOR ENTERING INTO A PURCHASE AGREEMENT—

FOR SALE

Art. 7. The User submits a purchase request (order) by performing the following steps in sequence:

  1. Selecting one or more of the goods offered on the site and adding them to a list of goods for purchase by pressing the virtual button “ ADD TO CART”/”BUY” , indicated below the relevant goods or on the right side of the relevant goods;
  2. Determine the quantity of the item and confirm the order by clicking the “ORDER”/“FINALIZE ORDER” virtual button next to the corresponding item;
  3. Review shipping information (option to change the shipping address)
  4. To make things easier for platform users, they also have access to an “Additional Information”/“Order Notes” field, where they can provide any other information regarding the order.
  5. The supplier may allow customers to choose a payment method for the purchase price of the goods and to enter or modify the information needed to issue an invoice;
  6. If an incomplete, incorrect, or erroneous address and/or phone number is provided when submitting the request, the request shall be deemed invalid, and Moradiani shall have no obligation to fulfill it.
  7. A contract for the sale and purchase of goods may be entered into only with a natural person who is 16 years of age or older.

Article 8.

Terms of the Purchase and Sale Agreement:

  1. Users use the interface on the Provider’s website to enter into sales contracts for the goods offered by the Provider on the site.
  2. The contract is to be executed in Bulgarian.
  3. The agreement between the Provider and the Customer consists of these General Terms and Conditions, available at https://mouradianigames.com/general-terms/.
  4. The party to the Agreement with the Supplier is the Customer, as indicated in the information provided when placing the purchase order.
  5. The Provider includes technical tools on its website interface to detect and correct errors in the entry of information before the declaration to conclude the Contract is made and at any time thereafter. All costs, expenses, and fees for the transport and delivery of the relevant goods resulting from the provision of incorrect data shall be borne by the Customer.
  6. The contract for the sale and purchase of goods is considered concluded upon the Customer’s receipt of an order confirmation from the Supplier. This confirmation may be sent via a message to the email address or phone number provided by the customer when placing the order, or by calling the customer.
  7. The notice of conclusion of the Agreement and the acknowledgment of receipt thereof are deemed to have been received when the addressees have access to them. All documents, requests, inquiries, including order confirmations, etc., are deemed to have been received by the other party upon entry into its electronic system without the need for acknowledgment of receipt, pursuant to Article 10 of the Electronic Document and Electronic Signature Act.
  8. The supplier delivers the goods to the address specified by the Customer and is not liable if the information provided by the Customer is incorrect or misleading.

Article 9.

Execution of a Purchase and Sale Agreement between the Supplier and the Customer:

  1. Customers enter into a contract with the administrator for the sale and purchase of the goods offered by the administrator through the online store interface, accessible on its website at https://mouradianigames.com/ or via another means of remote communication.
  2. Pursuant to the Contract for the Sale of Goods entered into with the Customer, the Supplier undertakes to deliver the goods specified by the Customer and to transfer ownership of such goods to the Customer.
  3. Customers shall pay the Supplier a fee for the delivered goods in accordance with the terms and conditions set forth on the Online Store and these General Terms and Conditions. The fee shall be equal to the price listed by the Supplier on the Online Store’s website.
  4. The Supplier delivers the goods ordered by Customers within the timeframes and under the terms and conditions specified by the Supplier on the online store’s website and in accordance with these General Terms and Conditions.
  5. The shipping cost is determined separately and explicitly from the price of the goods, and unless otherwise specified, it is paid by the Customers.
  1. SPECIFIC OBLIGATIONS OF THE SUPPLIER. PROTECTION, RIGHTS, AND OBLIGATIONS OF CONSUMERS.

Article 10.

The provisions of this Section of these General Terms and Conditions apply to Customers for whom, based on the information provided for the conclusion of the Sales Contract, it can be concluded that they are consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act, and/or Directive 2011/83/EU of the European Parliament and of the Council of October 25, 2011, on consumer rights.

Article 11.

  1. The main characteristics of the products offered by the Supplier are specified in each product’s profile on the website and are described with sufficient clarity.
  2. The price of the products, including all taxes, is set by the Supplier in the product listing on the website.
  3. Postage and shipping costs are not included in the price of the goods; these costs are determined according to the courier’s price list.
  4. The terms of payment, delivery, and performance of the contract are set forth in these General Terms and Conditions, as well as in the information provided to the Customer on the Provider’s website.
  5. The information provided to Customers under this section is current as of the time it is displayed on the Supplier’s website prior to the conclusion of the sales contract. In the event of any discrepancy, the Supplier shall notify the Customer prior to confirming the order in accordance with Article 8, paragraph 6 above.
  6. The supplier must specify the delivery terms for each item on the website.
  7. Prior to the conclusion of the Contract, the Supplier shall specify the total value of the order for all goods included therein and shall state that shipping costs may be charged, which shall be borne by the Customer.

Article 12.

  1. The Customer agrees that the Supplier has the right to accept advance payment for contracts concluded with the consumer for the sale and delivery of goods.
  2. The consumer may be given the option to pay the Provider the shipping cost for the goods either before or at the time of delivery. If no such option is provided, the cost of the goods is payable upon receipt.
  3. The customer expressly agrees that, upon exercising the right to cancel the contract, the amounts paid by him will be refunded solely to a bank account specified by him, even if he used the “payment upon delivery” or the so-called “cash on delivery” method.
  4. The customer may not exchange an item purchased from the Provider’s website; instead, to achieve a similar result, the customer must exercise the right to cancel the contract and then place an order for the new item of their choice.

Article 13.

  1. The customer has the right, without being liable for compensation or a penalty and without providing a reason, to cancel the contract within 14 business days from the date of receipt of the goods.
  2. The right of withdrawal under paragraph 1 does not apply in the following cases:
  • for the delivery of goods manufactured in accordance with the consumer’s requirements or based on the consumer’s individual order;
  • for the delivery of sealed goods that have been unsealed after delivery and cannot be returned for reasons related to hygiene or health protection;
  • when the delivered products have been used, unsealed, have a damaged appearance, are scratched, are damaged, or are found to be missing items;
  • for the delivery of goods that, due to their nature, are subject to deterioration;
  • for the delivery of goods that have been unpacked or show signs of having been unpacked, damaged packaging, scratches, breakage, tape, or any other characteristic that was not present on the original item.
  1. If the Supplier has failed to fulfill its obligation to provide all necessary information about the goods, the consumer has the right to withdraw from the contract within three months and fourteen days from the date of receipt of the complete information, but no later than one year and fourteen days after receipt of the goods.
  2. If the Customer exercises their right of withdrawal under paragraph 1, the Supplier is obligated to refund the full amount paid by the Customer no later than 14 calendar days from the date on which the Customer exercised their right to withdraw from the contract. The Customer shall pay all costs associated with returning the goods to the Supplier.
  3. The Supplier may withhold payment of the amounts owed to the Customer under paragraph 4 until it has received the goods, conducted a thorough inspection for damage and missing items, and received the bank account information necessary to make the payment.
  4. The Customer agrees to store the goods received from the Supplier and to ensure their quality and safety during the period specified in paragraph 1.
  5. If the right to withdraw from the Delivery Agreement under paragraph 1 is exercised, the costs of returning the goods shall be borne by the Customer.
  6. Any customer may exercise their right to cancel the contract by filling out the standard form designed to facilitate the exercise of the right of cancellation under the Consumer Protection Act and sending it by email. You can copy the form from here:

STANDARD FORM FOR EXERCISING THE RIGHT OF WITHDRAWAL

Until ………………………

/merchant name/

……………………………………………………………………..

/address, EIK/

I hereby give notice that I am withdrawing from the contract I entered into for the purchase of the following goods/services:

…………………………………………………. /product description/

The merchandise was ordered on ………………….

The merchandise was received on …………………. /enter the date of receipt by the consumer/

………………………………………………………………………../User Name/

City/State……………………………………………………………. /User’s Address/

………………. …………………………….

/Date/ /User’s Signature/

9. When exercising their right of withdrawal, the Customer must specify a bank account to which the amount paid should be refunded if they paid for the item by a method other than bank transfer, or the bank account from which they made the payment, is no longer valid.

V. DELIVERY OF GOODS

Article 14.

  1. The delivery time for the goods and the starting point from which it begins are specified upon conclusion of the Contract with the consumer via the website. The goods ordered for purchase are delivered to the delivery address specified by the Customer within the timeframe determined by the courier.
  2. If no delivery date has been specified, the delivery period for the goods is 3 (three) business days, starting from the date following the Supplier’s dispatch of the order confirmation.
  3. If the Supplier is unable to fulfill the Contract because it does not have the ordered goods in stock or because there are technical errors in the information published on the website, it is obligated to notify the consumer of this and, if the consumer does not wish to purchase other or similar goods, to refund the amounts paid by the consumer within 14 business days from the date on which it was supposed to fulfill its obligation under the contract. The consumer, on the other hand, is obligated, upon request by the Supplier, to provide a document proving payment as well as a bank account to which the relevant amounts may be transferred.
  4. In the cases referred to in paragraph 3, the Supplier shall notify the Consumer electronically of its inability to deliver the ordered goods. To ensure prompt communication, the Supplier may also use the contact phone number provided by the Consumer.

Article 15.

  1. Items ordered through the website are delivered by courier to the address specified in the order or to an office of the courier company used by the Provider.
  2. Moradiani is responsible for delivering the packages to the courier in good condition and undamaged.
  3. From the moment the shipment is picked up by the courier, Moradiani is not liable for its integrity until delivery is completed.
  4. In the event of damage, the Recipient must fill out a report in the presence of the courier so that a claim can be filed. Signing the waybill indicates that the shipment was delivered undamaged and that the Recipient has no objections.
  5. The shipping cost is determined by the courier.
  6. All transportation and courier service costs are the responsibility of the Customer.
  7. The territory to which deliveries are made is the Republic of Bulgaria;
  8. Orders are accepted Monday through Friday from 9:00 a.m. to 5:00 p.m., except on public holidays;
  9. Orders placed after 2:00 p.m. are processed the next business day;

Article 16.

  1. The Supplier delivers the goods to the Customer, who agrees that the requirements and conditions set forth in Article 47, paragraph 1, of the Consumer Protection Act have been met.
  2. The Customer shall certify the circumstances referred to in paragraph 1 by means of the goods acceptance certificate. Such certification shall be deemed to have been duly fulfilled if the Customer does not immediately notify the Supplier of any discrepancy between the goods ordered and those received and does not sign the documents accompanying the goods. Upon arrival of the delivery, the Customer shall verify that it is complete and that the delivered items have no defects.
  3. The Customer and the Supplier agree that the requirements under Article 47(1) of the Consumer Protection Act will be met if the acceptance/ certification is performed by a person who, under the circumstances, can reasonably be expected to convey the information to the Customer—a party to the Contract.
  4. The goods are delivered properly packaged according to their type and the mode of transportation used for delivery.
  5. The price, payment method, and payment due date upon issuance of invoices or cash register receipts are specified in each Order.
  6. The customer is required to provide all necessary information for issuing the invoice in accordance with applicable Bulgarian law.
  7. The supplier issues an invoice or receipt for each payment made in connection with an order through which the Customer has purchased goods. The Customer agrees to receive invoices or receipts exclusively electronically via email.

Article 17.

  1. The customer must inspect the goods within the time typically required for such inspections in similar cases, and if the goods do not meet the requirements, the customer must notify the Supplier immediately.
  2. The supplier provides a statutory warranty for its products in accordance with the Consumer Protection Act and declares that the goods it delivers comply with the sales contract, are fit for their intended use, have no defects that would reduce their value, and possess all the properties and characteristics described in the product description.

Article 18.

The Supplier shall not be liable for any damages incurred by the Customer resulting from force majeure or circumstances beyond the Supplier’s control, or from the improper use of the delivered products.

  1. CONFIDENTIALITY

Article 19.

  1. The data that Moradiani collects when you place an order or browse the website will be used solely for your service—to accept and fulfill orders, contacting you in the event of issues related to your order, and improving our service. Moradiani guarantees that this data will not be disclosed to third parties for purposes other than those described above, unless you have given your express consent;
  2. The user may consent to receiving the Newsletter via email and any information about upcoming products and promotions provided by Moradiani, as well as events organized by Moradiani; Users who have subscribed to the Newsletter may unsubscribe at any time by clicking the link provided at the end of each Newsletter.
  3. Moradiani may monitor customer/user behavior on the platform. This is necessary for Moradiani to provide better service to platform users and to continue developing and improving its product line while taking user interests into account.

Article 20.

The User agrees to grant the Provider unlimited access, in terms of both scope and duration, to any materials and information that the User sends to the Provider through or in connection with the website and that do not constitute personal data within the meaning of Regulation 2016/679, regardless of whether the User has placed an order or completed a transaction through the website. The Provider has the right to use, reproduce, publish, modify, transmit, and distribute such information or materials. The User expressly agrees that the Provider may freely use and process for its own purposes the ideas, concepts, or know-how that the User has provided to the Provider in any manner through or in connection with the website or the actions that the User has performed through or in connection with the website. The Provider shall have no obligation to treat such information as confidential, to the extent that no such obligation is imposed upon it by applicable law.

Article 21.

  1. The Provider may provide the collected statistical information regarding website traffic to advertisers or advertising agencies that track statistics on clicks on their banner ads and links, to compile internal statistics and perform other activities related to the website’s performance metrics. This is done after measures have been taken to delete users’ personal data, and subsequently, no data that could identify a specific individual is processed. If such data is nevertheless present in the outgoing information, it is deleted immediately.
  2. Upon receiving a notification from the website administrator regarding an update to the information related to a specific order, the User is obligated to make corrections as necessary to ensure the information is complete, accurate, and correct.
  1. ADVERTISEMENT

Article 22.

The User is given the opportunity to consent to receiving newsletters. If this option has not been provided or if the User has not expressly agreed to receive newsletters, news, or any other information from Moradiani, no promotional information will be sent to them.

Article 23.

The user may opt out of receiving the newsletter at any time by clicking the link provided in each newsletter.

  1. PRIVACY POLICY

Article 24.

  1. The Provider takes measures to protect the User’s personal data in accordance with the Personal Data Protection Act and Regulation 2016/679.
  2. The purpose of collecting Users’ personal data is solely to provide services to Users of the website, namely: accepting and fulfilling orders; notifying and communicating with website users as necessary and in connection with their orders; and improving customer service. With explicit consent, the website administrator will use users’ data to evaluate the goods and services offered, for marketing, advertising, media, administrative, and research purposes, as well as for market research and to track and monitor sales and customer behavior.
  3. The website collects aggregated information about its users.
  4. By accepting these Terms and Conditions and the Cookie Policy without changing the settings, the User declares that he or she agrees and consents to receiving all cookies from the Administrator and third parties placed on the website, as well as to storing them on the hard drive.
  5. If the User has disabled cookies on the website, the Provider does not guarantee the proper functioning of the website, and the User shall be solely responsible for any damages incurred. By using cookies, the Provider offers Users a better, faster, and more efficient service.

Article 25.

  1. At any time, the Provider has the right to require the User to verify their identity and confirm the accuracy of each of the circumstances and personal data provided when placing a purchase order.
  2. If the User fails to identify themselves, the Provider may refuse to enter into a sales contract. The Provider requires the User’s current and accurate personal data in order to fulfill the purpose of the sales contract and to comply with tax laws.

Article 26.

  1. Moradiani maintains, operates, and administers the website for the purpose of providing the services described in these General Terms and Conditions and shall not be liable in the following cases:
  • For damages caused by improper conduct on the part of third parties and partners whose products are offered through the website;
  • For infringing copyright and related rights by posting materials subject to such rights that were provided by third parties or partners;
  • For damages caused by other websites accessible through links or banners posted on the site;
  • For damages resulting from the unavailability or interruption of access to the website, which are beyond the control of the Moradiani team;
  • For damages arising from or related in any way to the access, use, or inability to use the website. All information on the website is provided in accordance with applicable Bulgarian law, without an absolute guarantee of its integrity and security against malicious attacks by third parties. Moradiani takes all necessary measures to protect the personal information of the platform’s customers by using a valid SSL certificate and ensuring a high level of protection from both procedural and technical perspectives.
  • For damages resulting from subjective perceptions and interpretations of the accuracy, completeness, and usefulness of the information on the website;
  • For any damages caused to consumers resulting from the improper use of the products offered on the website;
  1. The administrator reserves the right to edit the content of images, pictures, text, documents, and other information generated by users of the site, as well as to remove and/or modify, at any time and at its sole discretion, any user-generated material when it has reasonable grounds to believe that rights are being abused or any of the rules of the Terms and Conditions are being violated;
  2. The administrator has the right to refuse to serve a user who has provided false or inaccurate personal information.
  1. CHANGES TO AND ACCESS TO THE GENERAL TERMS AND CONDITIONS

Article 27.

  1. The General Terms and Conditions may be amended unilaterally by the Provider at any time by updating them. These changes take effect immediately and are binding on all users of the website.
  2. The provider has the right to make changes to the terms of use at any time, without prior notice to users, and in accordance with the applicable laws of the Republic of Bulgaria and relevant European legislation.
  3. In the event of any changes to the Terms and Conditions, the Supplier shall notify users by posting the changes on the Online Store’s website.
  4. The changes to the general terms and conditions regarding the two points above take effect and are binding on users as of the time they are published on the website.
  5. Changes to the General Terms and Conditions do not affect the relationship between consumers and the Provider arising from a purchase order for goods that was validly submitted prior to the notice.

Article 28.

The provider publishes the current terms and conditions at https://mouradianigames.com/general-terms/

X. INTELLECTUAL PROPERTY RIGHTS

Article 29.

The intellectual property rights to all elements and resources located on the e-commerce website https://www.mouradianigames.com (including the available databases) are protected under the Copyright and Related Rights Act, belong to the Provider, and may not be used in violation of applicable law.

Article 30.

Users’ right of access does not include the right to copy or reproduce information or to use intellectual property, unless the information is of a negligible volume and intended for personal use, provided that the legitimate interests of the authors or other intellectual property rights holders are not unduly prejudiced and that the copying or reproduction is carried out for non-commercial purposes. Notwithstanding the foregoing, the User may not remove trademark symbols or other intellectual property rights notices from the resources available to them.

XI. OTHER TERMS AND CONDITIONS

Article 31.

These Terms and Conditions are binding on all Users of the website, including:

  1. Any use of the website constitutes evidence that you have (a) carefully reviewed the general terms and conditions of use and (b) agreed to comply with them unconditionally;
  2. If any provision of these General Terms and Conditions for Use of the Website is found to be invalid or unenforceable, for any reason, this shall not render the remaining provisions invalid or unenforceable;
  3. Product images are for illustrative and informational purposes only; therefore, the products delivered may differ from the images shown on the website;
  4. The specifications or prices of the products described on the website are subject to change at any time;
  5. The information and products on this website are not intended to diagnose, treat, or prevent diseases or health problems;
  6. All items, including those on sale or at a discount, are sold and shipped while supplies last, even if this is not explicitly stated on the online store’s website;
  7. Bulgarian law shall apply; for matters not provided for in this contract relating to its performance and interpretation, the laws of the Republic of Bulgaria shall apply;
  8. All disputes between the parties to this Agreement shall be resolved by the competent Bulgarian court or the Consumer Protection Commission of the Republic of Bulgaria
  9. In the event of disputes regarding obligations arising from online sales contracts where no agreement has been reached, you may refer the dispute to the alternative consumer dispute resolution (ADR) bodies under the terms and procedures set forth in Article 181a et seq. of the Consumer Protection Act. Additional information on alternative dispute resolution for consumer disputes can be found on the website of the Consumer Protection Commission at https://kzp.bg and on the European Commission’s online dispute resolution platform – ODR.

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